for u.s. orders, shipping typically takes 1-2 weeks on average, while international orders can be expected within 2-4 weeks.
if you've received a shipped order confirmation and the tracking link isn't updating, it's likely that your package is en route to the destination country and will update once it arrives. please note that transit and customs delays may occur. we recommend using 17track for monitoring your order as it automatically detects the shipment processor. we're able to provide individual updates on orders since we can track the exact location of a shipment, unlike conventional tracking.
if you'd like an update or have any other questions or concerns, feel free to email us at support@comm2e.com along with your order number. in case you're seeking a refund, kindly reach out to us as soon as possible, as we'll need to contact our shipping warehouse to confirm whether your order has been dispatched or not.